Privacy Policy
Clear, trustworthy, and professional policies regarding how we handle your information.
Last updated: April 2026
1. Information We Collect
Astra Cleaners collects information necessary to provide premium property-readiness services. This includes personal identification information (name, email address, phone number), and property details (address, square footage, access instructions).
2. Quote Request & Booking Information
When you request a quote or book a service, we collect details about your property's condition, service requirements, and timeline urgency. This information is used exclusively to provide accurate estimates and ensure operational reliability.
3. Uploaded Property Photos
Client property photos submitted through forms or taken by our team are only used for operational, quoting, reporting, or Astra Auditâ„¢ purposes. We respect your privacy and do not use interior property photos for public marketing without explicit consent.
4. Website Analytics & Cookies
Our website uses cookies and analytics tools to improve user experience. We may collect technical data such as your IP address, browser type, and interaction with our site to help us optimize our digital presence and service offerings.
5. Communication Preferences & Consent
By providing your contact information, you consent to receive communications related to your service. This may include quote follow-ups, appointment reminders, service updates, Astra Auditâ„¢ reports, and operational notifications via SMS or email.
6. CRM & Automation Systems
Information submitted through forms, chat widgets, quote requests, or workflows is securely stored in our GoHighLevel CRM integration. This helps us improve communication, manage pipeline stages, and ensure seamless service delivery.
7. Security Measures
We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We treat your data with the same high standard of care as we treat your property.
8. Third-Party Services
Astra Cleaners does not sell personal information. We may share necessary data with trusted third-party contractors or service providers strictly for the purpose of fulfilling our operational commitments to you, under strict confidentiality agreements.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
10. Your Rights
In accordance with Canadian privacy expectations, you have the right to request access to, correction of, or deletion of your personal information held by Astra Cleaners. You may also opt out of promotional communications at any time.
11. Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
Astra Cleaners
Calgary, Alberta
Phone: 1-825-465-STAR
